Terms and Conditions
Welcome. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website and
purchasing our products, you agree to accept these terms and conditions. Please read them carefully.
1. Australian Consumer Law
Custom Trophies complies with Australian Consumer Law regarding the sale of our products.
2. Damages During Freight
Should your order sustain any damages during freight please send us a photo via email of the damage within 7 business days of
receiving your order and we will replace the damaged product straight away.
3. 100% Money Back Guarantee
We offer a 100% Money Back guarantee. If you are not 100% happy with your order you can return it (at your expense) within 7 business days of
receiving your order and we will replace the goods free of charge or refund your money. Please ensure you send us an email
within 3 business days of receiving your order to advise you wish to enact the 100% Money Back Guarantee. Orders must be
returned to us within 7 business days to receive a replacement or refund.
4. Shipping and Delivery
Upon artwork approval and payment of invoice we will dispatch your order within 3-5 business days. Depending on your
location we use Australia Post, Fastway Couriers, TNT Couriers. Transit time is between 2-5 days with remote locations being up to 7 days.
5. Payment Terms
All orders need to be paid for in FULL prior to dispatch.
6. Intellectual Property
All content on this site is the property of Custom Trophies Pty Ltd.
7. Limitation of Liability
* In no event shall this company, its directors, employees, or affiliates be liable for any indirect, consequential, or incidental
damages arising out of or in connection with the use of our website or products.
* Our liability for any direct damages shall be limited to the amount paid by you for the product or service in question.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising
out of these terms shall be subject to the exclusive jurisdiction of the courts of Australia.
9. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The revised terms
will be effective immediately upon posting on our website. If you have any questions or concerns about these Terms and Conditions, please contact us.
Thank you for choosing us.